![]() However, in the blogpost, the company indicated that might change. There’s no learning curve or changes to make to benefit from this technology,” the principal engineer, Yaniv Leviathan, and vice-president, engineering, Yossi Matias wrote in a blogpost about the technology.ĭuring the demonstrations, the virtual assistant did not identify itself and instead appeared to deceive the human at the end of the line. “Businesses can operate as they always have. The Duplex system can also call a company to ask about hours of operation during a holiday, and then make that information available online with Google, reducing the volume of similar calls a business might receive. Pichai said the tool was useful for the 60% of small businesses in the US that don’t already have an online booking system. The natural interaction is enabled by advancements in automatic speech recognition, text-to-speech synthesis and an understanding of how humans pace their conversations. The robot appears to navigate the confusing conversation with ease.įrom the onstage demonstrations, it seemed like a significant upgrade from the automated phone systems most people have interacted with. Pichai showed a second demo, one of “many examples where the call doesn’t go as expected”, in which a male-sounding virtual assistant tries to reserve a table at a restaurant but is told that he doesn’t need a booking if there are only four people in his party. The salon doesn’t have an opening then, so the robot suggests a window between 10am and 12pm, before confirming the booking and notifying its human master. “What time are you looking for?” the salon employee asks. The salon employee says “give me one second”, to which the robot replies “mmm-hmm” – a response that triggered a wave of laughter in the 7,000-strong audience. When the salon picks up the phone, a female computer-generated voice says she’s calling to arrange a haircut for “a client” on 3 May. He played a recording of Google Assistant calling and interacting with someone at a hair salon to make an appointment. Google’s CEO, Sundar Pichai, demonstrated the capability on stage at the Shoreline Amphitheater during the company’s annual developer conference, I/O.
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